Add my business
RELATED INQUIRIES:
1. iCon San José Centro
Address: Av. Central, Catedral, San José, Costa Rica
Schedule: Closed ⋅ Opens 9 AM
Telephone: +506 2221 2522
Business type: Computer store
Web page: http://icon.co.cr/
Near iCon San José Centro:
PROMOTE IT!
- Be the 1st in the ranking
- exclusive page
iCon San José Centro: what do users think?
Alex Drozd: Nice, clean Apple shop with a friendly staff. Prices are of course higher than they would be in the US, but there's no getting around that.
Carlos araya melendez: Just another phone store
Aleksandr Zhuravlev: Good service
vilmer lopez: This store has many opportunities for growth: To take into account from my experience today. 1- The customer service agent auto escalated in less than 1 minute, she did not allow me to finish speaking. She did not believe in herself and gave the responsibility to the technician and the administrator 2- The technical engineer self-escaled in less than 1 minute, constantly interrupting me and did not understand the problem accordingly. It did not solve the problem but if it recommended how to solve it, it improved 3- The managing boss justified his subordinates in an unfair way. I did not qualify the attention provided and did not offer an apology for not being able to solve between 3 experts in their respective fields, a problem that took me 1 minute to solve. Teamwork: 0 Autoscaling: 10 Much to improve, apple was created with the premise of an easy design, instead of making my life easy, I better take a deep breath and laugh
Brahyan Stevens Méndez Figueroa: Very well, as always, the Apple product store in terms of prices and the acquisition of an IPhone model is more comfortable than anywhere else, it is definitive.
Krmen Lenis: Costa Rica is a beautiful country, with many tourist places, I recommend it.
Daniel Cardeño: Very good store for Apple, Marshall and accessories products. Despite its small size (compared to other stores of the same brand) it has a wide variety of products. Another of its advantages is the alliance with the BAC and the possibility of having a 0 rate for three, six or 12 months. A good option to purchase an Apple product at comfortable installments.
Sosballet: The Icon store in downtown San José is very well located. Right in front of the Plaza de la Cultura and diagonal to the National Theater of Costa Rica. Like all branches of this chain, it has a large, well-designed physical structure. It has good lighting, high ceilings, and spacious corridors that allow you to enjoy and try the products on display. It has the most important Apple products and it is also possible to finance with different banks in Costa Rica. The staff is very friendly and, above all, they are very informed about each of the products that the store offers.
Response: Thanks for your review. Welcome in our stores whenever you like. Greetings.
Francisco Sanabria: I have gone several times to get accessories for my device. And when it is full it is difficult to be attended to by having little staff.
Francia Leon: I think the information they offer can be misleading. It is better to be well informed and not pay the cost of reviewing devices
2. Costa Rica iPhone
Address: de, 100 Metros Oeste del Banco Popular de, Rotonda de San Pedro, San José, San Pedro, 11501, Costa Rica
Schedule: Closed ⋅ Opens 9 AM
Telephone: +506 2289 3282
Business type: Cell phone store
Web page: http://www.costaricaiphone.com/
Near Costa Rica iPhone:
- a 8 meters away iphone shops in: Costa Rica iPhone iStore
PROMOTE IT!
- Be the 1st in the ranking
- exclusive page
Costa Rica iPhone: what do users think?
Ruben Montero Schreuder: Xxx FXX x
Dylan C: Meeeg
Diego Chacón: Excellent service and honesty. I usually go to the one in Escazú when I have repairs. Today I had to go because my iPad did not charge, in several places in San Pedro they told me that I had to change the entire charging rack with costs of 50 to 70 thousand. The boy who attended me, with a brief review, saw that I had a little visible rest or garbage, clearly without the need to change everything. I have no words, excellent service in both branches, highly recommended
Carlos Alfaro: They sell computers supposedly 2020 and the card is 2017, they take advantage of unknown customers and come out with stories
Response: Hello Carlos, this incident occurred with a person and it is not you, so. We do not understand your reference, after verifying the error of the open box machine, 100% of the value of the equipment was refunded. Our company has high levels of transparency and responsibility towards customers, as can be seen in this case.
Jose Sanabria: Today I visited the store and they serviced my phone, they also changed the battery since it was not very efficient. Within this process a sensitive part of the phone broke down and I thought it would be a problem with these many. Well, it was not like that, they very responsibly installed it new and original "Without any cost". I was really surprised by the quality of the service because nowadays this is not very common to find. I recommend them last in this experience, I feel very pleased with them.
Daniel Vargas: Today I had an iPhone 7 Plus (broken screen) repaired at the San Pedro branch. Very good price (44 thousand) and in less than 1 hour it was ready. I can fully recommend them. Thanks.
David Esteban Fernández Obando: Excellent atention. I bought a 9th generation Ipad cheaper than other places I checked
Javier Burgos: DO NOT GO, scammers. They changed my screen, I bought the "premium" for 140+ thousand, after 2 months of use it no longer works and the guarantee "does not apply". The solution they give me: buy another one. Scammers.
Response: Hello Javier, we are sorry for your disagreement, we have a service in your name dated February 14, 2020, we provide a 3-month limited warranty with each component change, in recent days we have not had any warranty request in your name through the media, not a visit since we are without attention to the public You can review our warranty terms at: http://www.costaricaiphone.com/terminos-y-condiciones When a component that we install fails and is under warranty, rest assured that we are responsible for it, however, if it is outside the coverage or has suffered any visible damage, it will not proceed.
Rodolfo Barahona: Do you have an iPhone for sale, mine was stolen and I need one at a reasonable price?
Mario Brenes: Good price and delivery time in 2 or 3 days... The person who attended us was not so kind when receiving the device
3. iShop Avenida Escazú
Address: avenida Escazú edificio 102 oficina 209, San José Province, San Rafael de Escazú, Costa Rica
Schedule: Closed ⋅ Opens 10 AM
Telephone: +506 2519 9700
Business type: Electronics store
Web page: https://www.ishopcentroamerica.com/
Near iShop Avenida Escazú:
- a 1 meters away Specialised doctors Clinical analysis: Ipsos Costa Rica
PROMOTE IT!
- Be the 1st in the ranking
- exclusive page
iShop Avenida Escazú: what do users think?
Chuc Mason: Aside from honoring warranty work their customer service is absolutely terrible. Even when the store is open you can't pick up or drop off a laptop for service unless a single specific technician is there. They do not answer their service email if you have a question. Everything is automated, Will be a miracle if we get our laptops back before Christmas with their lack of communication.
Ava Shije: My mac wouldn't start, but after logging in for Apple support I saw I was still covered with AppleCare and could make an appointment at iShop the next morning. My computer logicboard was replaced after they received the parts (all within 4 days) at iShop, and I wasn't charged at all. I feel great knowing that there's a place I can go for Apple service. It was fast and easy.
Ruben Heimann: Staff is not that welcoming plus take time for them to answer emails regarding things you paid for
Will Quintero: people buy apple because they have more money than common sense
Kenneth Diaz Briceño: Excellent attention and a pleasant welcome.
Hugh Mungus: Do not take the phone there if it is damaged and there is no guarantee. The prices of the parts are too expensive, I took my phone that was rebooting, they couldn't fix it and they told me it was for the screen and they were going to charge me $530. I decided to fix it myself, just using a program to force an update to the phone fixed it without having to change the screen or anything.
Randall Brenes: Good attention
Saul Armando Ibañez Pimentel: Excellent attention 👏
Helmer Figueroa: Very good place to buy your Apple products and with good technical support
Walter Pérez Pavón: I really liked it for all the technology related to cell phones
4. iShop
Address: XW6V+RJV, Centro Comercial Plaza Lincoln Local LC201 Segundo Nivel, Los Colegios, San José, San Vicente, 11401, Costa Rica
Schedule: Closed ⋅ Opens 10 AM
Telephone: +506 2519 9236
Business type: Electronics store
Web page: https://www.ishopcentroamerica.com/
Near iShop:
- a 6 meters away bookshops open on Sundays in: Librería Internacional
PROMOTE IT!
- Be the 1st in the ranking
- exclusive page
iShop: what do users think?
Matt Holmes: I Had a problem with my MacBook Pro, I came in and Javier was able to help me understand the problem right away. Very friendly store right in the entrance.
Response: Thank you, we hope to see you soon. :)
Andrew: I made a purchase of a macbook pro, after 15 days of use I present some scratches on the screen to what they call normal, they do not want to take care of the guarantee so I had to solve it directly with the apple, A TERRIBLE ATTENTION and technical pessimists.
Chris MASIS: I recommend to all clients that they do not embark, the service is lousy, the attention, etc., a real nightmare.
Shirley Valerio: This time I found what I needed 😁
Response: Yuju! We love to read you.
Sofia Amador: I can't get in touch by phone. They don't answer the phone!
Jorge Carboni: Good products, good attention in the Store but how sad to call to make an inquiry because they never answer. It is impossible to communicate with the Plaza Lincoln Store
Ricardo Montoya: The Attention provided by the Collaborators, it is worth highlighting their great performance, the Willingness in which they serve you in their professional way with the product and their more efficient handling. I congratulate Kristel and Sara for their Excellent Work. Thank you very much
Javier Chacón Víquez: I bought a tablet with no complaints, very good attention from the boy who showed it to me, the cashier needs a little more empathy with the client, it is not something that is worth 2,000 thousand colones, they are expensive products, I suppose that seeing money in dollars every day they forget the value and only see numbers, but other than that, excellent place good prices and offers.
Flor zuñiga chacon: Nice details.
En vivo En vivo: The best place to buy iPhone. Excellent service.
5. iShop
Address: San José, Curridabat, 11801, Costa Rica
Schedule: Closed ⋅ Opens 10 AM
Telephone: +506 2271 6000
Business type: Cell phone store
Web page: http://www.ishopcentroamerica.com/
Near iShop:
- a 9 meters away Riojan wineries: Estación Atocha - PINARES
PROMOTE IT!
- Be the 1st in the ranking
- exclusive page
iShop: what do users think?
Fabio Pacheco J.: Worst customer service. Bought a computer not longer than 1 month ago. Computer came faulty. They did not change the computer. Had me waiting for 2 days and lied about giving me a refund. Had me bring the computer with original box, and charger. When I did they said they will not refund. They do not want to return my money and do not want to replace it for a functioning computer. Do NOT buy from them. Rather go to iCon in multi plaza where they actually do care about the customer.
Daniel Alvarez: Great customer service!! They did everything really fast, and really they care about fixing my issue.
Laura Jimenez: In the end, no "diagnosis" other than the invoice and on top of that a damaged key. In the support department, Pinares' service was horrible. My computer was damaged and since I bought it there I took it right there. I paid first for the "diagnosis" that did not specify what type of damage it was or what could have caused it, they do not identify anything other than what you have to pay for the spare part. Then they invented that a key was bad when I took it and I had never had any key problem. When they told him they did not apologize and the woman who attends told me that "they still had photos of how I brought it" and that it did not matter because the key works (but it is sunk and works differently) of course the photos were from after I had left and left the computer in their hands.
Wilbert Alfaro: They treated me very kindly, but until the day after the purchase I realized that they deceived me, they offered me an iphone pro of 256 and when I was able to configure it I realized that it was actually 128, I went to claim and they did the ones that I didn't understand, I'm sure it was a hoax and a lie, knowing full well what I was doing, because my other option was to go buy one at Kolbi, I explained to him that Kolbi offered me a cheaper iPhone 13 of 128, but the boy insisted that they gave me a 256, which was the same capacity that I had defective, recommendation... pay close attention so you don't get scammed
Diana Fernández: It's 10:07 here at the Automercado de Tres Ríos and they haven't opened. I think if they have a set schedule, they should respect it.
Durman Brenes: Excellent service, they have a lot of information for the client, very good knowledge of their products.
Enrique Nuñez: There is no real empathy or interest in the client ... just get the job done fast
Edwin Santiago Castillo Padilla: Good customer service, I felt comfortable how they treated me
Kevin Andres Quesada Corrales: Great
Alejandro Rechnitzer Mora: They serve very kindly, it is expensive like everything from that brand on the block.
6. iCon Plaza Freses (Centro Autorizado de Servicio Apple)
Address: Plaza Freses, Centro Comercial, San José, Curridabat, Costa Rica
Schedule: Closed ⋅ Opens 9 AM
Telephone: +506 2234 2076
Business type: Computer store
Near iCon Plaza Freses (Centro Autorizado de Servicio Apple):
- a 0 meters away pastry courses in: Pastelería Giacomin Plaza Freses
PROMOTE IT!
- Be the 1st in the ranking
- exclusive page
iCon Plaza Freses (Centro Autorizado de Servicio Apple): what do users think?
Roads & Rivers I Der Reiseblog: Repaired my mavic air in 20 Minutes. Really nice guys and very helpful. Speak Englisch and have good Service.Can really recommend this small store!
Dan Rumney: Good service and pretty inexpensive. They do have *some* staff there that speaks English, but you will probably want to have some Spanish in your pocket or a friend who can help you or you may have to wait around a little bit ^ this isn't a criticism... rather advice for anyone planning to go.
Pmendex: Apple store products main office in Costa Rica. Repair shop is here. The place was really clean and tidy. There's a lack of parking space.Solo white, really modern decoration.
Charlotte Fradet: Terrible service, I came because my mac is not charging well. I told them it was probably the mac safe connector because there is a bad contact, yet when they gave me the diagnostic they told me it was because of the battery. I thought it was quite weird but since they are the pros, I trusted them. They changed my battery but I still have a problem with charging the computer so basically they had me buy a new a battery although mine was still functioning even if old. They didn't fix the problem I came to the store for and when II came back, they told me since my mac is from 2011, they won't have parts to replace the mac safe connector because it is vintage (2011), this is crazy! I paid 240bucks for absolutely nothing!
Noam Kostucki: They fix Mac / apple products with warranty!! The only place in Costa Rica (that I know of)
Response: Hello! We're here to serve you. A pleasure greetings.
David Ortiz: Worst service ever
Brigitte Michel: Great service
Response: Hello! We're here to serve you. A pleasure greetings.
Rodrigo Rivera: 👍🏽
Response: Hello! We're here to serve you. A pleasure greetings.
Steicy G Bastos Leiva: Very bad communication, the truth is that the customer service is not even similar to that of the USA, the repair was good, but the customer service was lousy, without interest in attending or answering questions, it can be improved a lot
Maikol García Quirós: Excellent service and the best attention, the advisors have a lot of knowledge of the products, very professional.
7. iShop Escazú Village
Address: Escazu Village Av. Central Local C226 contiguo a La Estación Dos Pinos, San José Province, San Rafael de Escazú, 10203, Costa Rica
Schedule: Closed ⋅ Opens 10 AM
Telephone: +506 2519 9200
Business type: Electronics store
Web page: http://www.ishopcentroamerica.com/
Near iShop Escazú Village:
- a 10 meters away japanese buffet: nacionsushi
PROMOTE IT!
- Be the 1st in the ranking
- exclusive page
iShop Escazú Village: what do users think?
Carl Douglas attune: Awesome, options, but pricy
Response: Thank you :)
Lorenzo Vega Barrantes: Tech up!
Nelson Torres: Super
Jeremy Alv: Good place to buy Apple brand products and other brands, possibility of financing your purchases with different banks!
Alejandro C: Excellent service and attention
William Castro: Customer service is not very good
John Aguilar Chacon: 💻 of the 💡 👟🎼
Nicolas Hernandez Martinez: excellent
8. iCon Mall San Pedro
Address: Mall San Pedro, Alameda, San José, San Pedro, 11501, Costa Rica
Schedule: Closed ⋅ Opens 10 AM
Telephone: +506 2234 5834
Business type: Electronics store
Web page: http://www.icon.co.cr/
Near iCon Mall San Pedro:
PROMOTE IT!
- Be the 1st in the ranking
- exclusive page
iCon Mall San Pedro: what do users think?
percy t zumbado: Ok.
Daniel Foulkes: Official Apple re-seller.As always with these kind of imports, it´s got a heavy markup on the price.
Bryan Steve: Too Expensive
Response: Hello! We're here to serve you. A pleasure greetings.
Michi Meister: Nice
Response: Hello! We're here to serve you. A pleasure greetings.
Ben Vogan: Good customer service. I phoned beforehand to find out if I had the model I wanted. Since I only had one, they took it away from me.
Esteban Fernandez: The worst service I have ever seen, I had to wait 15 minutes to pay for a product that was already in the box. After 15 minutes I left, because they kept wasting time. I suggest you go to any other store.
Response: Hello! We are very sorry to hear what happened. What store did you visit and what were you going to buy? We are here to serve you. Greetings.
Paula Sofia Araya: The best experience in all the Icon of Costa Rica, Jose and Flor super excellent and the other colleague too, a very pleasant, efficient service and a very friendly treatment, very happy with the purchase!!!! Recommended this particular place 🤩👏🏻🌟🌟🌟🌟🌟 ICON CR 🇨🇷
Marco Leiton: A lack of respect for the customer that with only one year of having bought a product (Mavic Pro), stop selling their accessories and vital parts (batteries) only because a new version came out. It is to be understood that this happens but not in the first year of sale.
Response: Hi Mark! You can write to us on FaceBook and there we will attend to your query, we are really interested in your case. Greetings.
Mary Ce: Stratum 6
Henry Caamaño: Excellent service, the bad thing is the prices so high in CR
9. Costa Rica iPhone
Address: Centro Comercial Los Local 10, San José, San Rafael, 10203, Costa Rica
Schedule: Closed ⋅ Opens 9 AM
Telephone: +506 2288 2676
Business type: Cell phone store
Web page: http://www.costaricaiphone.com/
Near Costa Rica iPhone:
- a 6 meters away stores to buy coveralls: Pura Pesca CR
PROMOTE IT!
- Be the 1st in the ranking
- exclusive page
Costa Rica iPhone: what do users think?
Adrian Alfaro: Best place for iPhone repairs. Quick service. Good price. Wide parts stock.
Sarah Blanchet: I got new batteries for two iPhones here. Service was fast, price was reasonable.
Harule Corriols: Fair price and good customer service!
Maria Salas: I want to deeply thank the technical boy in escazu His dedication and commitment to wanting to help customers is evident, he did the impossible to repair my iPhone that had gone into seawater, I needed the information on that iPhone at all costs, he was with me throughout moment, with incredible kindness and sincerity, we need people like him at all times, I will truly be eternally grateful to him.
JP: New battery, untrustworthy packaging that I never saw again, everything done in the back, out of sight, died within 30 minutes, fully charged overnight and will only hold a charge for 1 hour now, warranted for 3 months for a "new" battery cost $45. I knew I was being scammed but was desperate. New battery, dodgy packaging never seen again, all done in the back, out of sight, turned off in 30 minutes, fully charged overnight and now will only hold charge for 1 hour, 1 hour warranty 3 months for a "new" battery is $45. I knew I was being ripped off but was desperate.
Response: Jeff, all of our repairs have 3 month real warranty, if you have any trouble with it we can help you, if you need assistance can use our express service or coming to our shop. Please have the purchase invoice handy. We are not scammers and always cover our warranties. If you are not satisfied with the work and is on the warranty period we can refund you. Our goal is the satisfaction of our customers. ----------- Jeff, all our repairs have a real 3 month warranty, if you have any problems we can help you, if you need any assistance you can use our express service or come to our store. Please have your purchase receipt handy. We are not scammers and we always cover our guarantees. Our goal is the satisfaction of our customers.
Gabriela Lemoine: Excellent service. I called on the phone because I needed to know if they could repair my phone (iPhone 7 Plus with a broken screen) and they treated me very quickly. I use it to work and I needed it working in less than 3 hours, being only a few days in Costa Rica. An unfortunate accident that ended well thanks to the guys from Costa Rica iPhone. They told me 2 hours, but they had it ready in 1 hour, so I could return to the hotel on time and be ready for my meeting. THANKS!!!
Dherian Chacon: I went to get a problem with the IC chip fixed, everything was perfect and after 15 days my battery stopped working, now they tell me that one problem has nothing to do with the other, and that I have to pay for a new battery... be careful.
Javier Burgos: DO NOT GO. They changed my screen, I bought the "premium" because they recommended that it was much better. Two months later it stopped working, they tell me that "not applicable" guarantee and the solution they give me is to buy another. Scammers.
Response: Hello Javier, we are sorry for your disagreement, we have a service in your name dated February 14, 2020, we provide a 3-month limited warranty with each component change, in recent days we have not had any warranty request in your name through the media, not a visit since we are without attention to the public You can review our warranty terms at: http://www.costaricaiphone.com/terminos-y-condiciones When a component that we install fails and is under warranty, rest assured that we are responsible for it, however, if it is outside the coverage or has suffered any visible damage, it will not proceed.
Dagoberto Meza: Excellent attention and service. In 1 hour they give you the diagnosis. They deliver the same day if possible.
Ocram: Friendly and cordial, also professional.
10. iCon
Address: San José Province, San José, 11801, Costa Rica
Schedule: Closed ⋅ Opens 10 AM
Telephone: +506 2280 1590
Business type: Cell phone accessory store
Web page: http://www.icon.co.cr/
Near iCon:
- a 2 meters away stores to buy women's boots: Toms
PROMOTE IT!
- Be the 1st in the ranking
- exclusive page
iCon: what do users think?
R: I wanted to buy a MacBook, the latest model that cost around $4,500. When I call the store and talked to Evelyn, she said don't have it but we can get it we will send you an email with all of the information in a moment. No email, they went silent. So I called again and Cesar says they are sorry and that he will get me the info about how long it will take and check with their supplier and then he will call me so I can go and start the process, well second person who goes silent. I am wondering if they don't want to sell or what is their deal but 2 people from this store just going below every expectation in customer service makes me think about how they conduct business there.
Edgar Valverde: Great customer service!!
Benson Family Benson: Walked by... That was it...I'm a Android kind of guy.
Khris Amön (AmonStrix): Regular to bad in reality they do not attend at all or in good welcome they neglect you until perhaps there is no one in the premises. I bought an Apple Watch from them not because of their service but because of their price. They definitely need to train their staff better. The person who attended me did not even know what he was selling.
Oscar Mora Corella: Very fast and very polite attention, the merchandise is well displayed and clearly displayed, pleasant music. Reasonable prices for merchandise that must be updated every 6 months.
J. Pacheco: Typical Apple computer store Convenient location in a central shopping center in the east of the city
Response: Hello! We're here to serve you. A pleasure greetings.
Wagner A Lopez: Customer service is not good. As long as they sell they can say anything. Personally I have received better treatment in iShop. Here, when it comes to applying guarantees, they ask more questions than the FBI.
Carl De Pass: Terrible inventory management, customer service can improve much more.
TIENDAUNIVERSALENLÍNEA: We want the best because people have to pay and we know that we will not regret it, let's buy it is the best
Lilliana Rodriguez: Very well The boys know what they are doing!! I congratulate you .
11. iSolutions
Address: Park Plaza, El Valle, San José Province, San Juan District, 11301, Costa Rica
Schedule: Closed ⋅ Opens 8 AM
Telephone: +506 2240 7215
Business type: Electronics store
Web page: http://www.isolutionscr.com/
Near iSolutions:
- a 4 meters away plush toy shops in: Toys
PROMOTE IT!
- Be the 1st in the ranking
- exclusive page
iSolutions: what do users think?
Valentina Galeano: Excellent service, 100% recommended
Andrudex 22: Excellent service every time I go!
Leonardo Taborda: Excellent service and quick solutions.
junior Barboza: Excellent place!
12. iCon Multiplaza Escazú
Address: C. Multiplaza, San José, San Rafael, 10203, Costa Rica
Schedule: Closed ⋅ Opens 10 AM
Telephone: +506 2201 5025
Business type: Computer store
Web page: http://www.icon.co.cr/
Near iCon Multiplaza Escazú:
- a 0 meters away iphone shops in: iCon
PROMOTE IT!
- Be the 1st in the ranking
- exclusive page
iCon Multiplaza Escazú: what do users think?
Esteban Agüero Pérez: Awful post-sale support, they don’t care if you spend $10 or $5000 that will treat you the same, rudely and with no interest at all. It’s a shame they don’t value the customer…
Vladimir “Furry whys” Kobzev: They say on web site that thay can do repear macbook. In fact they could not even change one button on keyboard
Derek Joki: Don’t go here. Get your Apple products else where. I wanted my phone battery replaced and it took them over 6 hours to do it. They told me 3 hours and then when I came back they said they had not even started. And I had to wait another 3 hours more. Also, they are not knowledgeable about Apple products. I am very disappointed in Apple that they use iCon!
Response: Hi Derek! Thank you for sharing your case with us. We have sent it to the Management to take the necessary measures.
Iván Darío Olivares Sánchez: I called to the number and had a bad experience
Response: Hello We are very sorry for what happened. How can we help? You can also contact us on Facebook or Instagram. We're here to serve you. Greetings.
Emmanuel Montero: Terrible
Mariana E. Salinas: The worst technical and customer service of my life as an Apple customer for almost 10 years. The technician was extremely rude and accused me and insisted on having wet my phone, when that is the case, otherwise the problem according to APPLE SUPPORT is a factory defect of the IPhone 12 as such. 0/5 but google doesn't let me like this 1/5.
Maria Badilla: I bought my MacBook in 2019 and I paid for the extended warranty, in the last one the computer has failed me too many times and I take it with me and EVERY time they have told me that the computer has nothing, terrible service. We need an Apple Store in CR now.
Khalil Najjar: I left my computer so that they could see why the trackpad that did not give "feedback" when clicking did not work. They completely damaged my computer which cost me $2200. They opened it and left the battery badly connected and when I turned it on the RAM burned. And not only that, they charged me 45 thousand colones for the "diagnosis".
Jose Armando Mora: I asked them several times for someone to attend to me, none of them dignified. Terrible service, change the staff to people who are truly passionate about selling their products and not pouting customers. How easy it is to lose a sale with such bad staff.
Carl De Pass: Terrible customer service, one of their workers scolded me and the worst thing is that their workers have no knowledge of what they are selling. Totally outside the guidelines of Apple Inc. for a premium reseller. In my opinion I do not understand how they can keep the license with the lousy service they have. Terrible inventory management, they never have anything. I'm also disappointed in how they force you to grab a product of another color just because they don't want to bring the other one. Hopefully Apple Inc. or Icon's own management will improve these points because for now I do not recommend anyone buy here, much less in this Multiplaza Escazú branch.
Response: Hello! We are very sorry about what happened, and we completely understand the inconvenience. Would you be so kind to write us a little more about your complaint to the Facebook DM. We will be more than willing to help you with this problem. Greetings.
13. iStore Escazú
Address: Centro Comercial Los Anonos, Carr. Vieja a Escazú, Tena, San José, Escazú, 10203, Costa Rica
Schedule: Closed ⋅ Opens 9 AM
Telephone: +506 2289 3282
Business type: Mobile phone repair shop
Web page: http://www.istore.cr/
Near iStore Escazú:
- a 0 meters away Korean restaurants in: SURA Restaurante Coreano
PROMOTE IT!
- Be the 1st in the ranking
- exclusive page
iStore Escazú: what do users think?
Christian Tabor Novela: Changed a screen for my phone, had it done in 30 minutes. All good, thumbs up etc :)
14. Apple Refurbished Costa Rica
Address: Vistas del Cariari, Heredia Province, Heredia, Costa Rica
Schedule: Closed ⋅ Opens 9 AM
Telephone: +506 6407 1863
Business type: Electronics store
Near Apple Refurbished Costa Rica:
PROMOTE IT!
- Be the 1st in the ranking
- exclusive page
Apple Refurbished Costa Rica: what do users think?
FERNANDO QUIROS: Very well recommended, thanks Roger for your fine attention, I cleaned my iPhone because the microphone could hardly be heard when I spoke and it was dirty, I changed the battery.
Marco G: If you are looking for quality in repair or security when buying an iPhone and do not want to spend a whole salary on a cell phone, this is the best option for you, highly recommended, excellent service and excellent price and person, I left my Iphone 8 as new
Roger Delgado: An ideal place to repair any Apple equipment. Specialists since 2008
Alvaro Mora: Excellent treatment and good product.
15. Laboratorio Apple
Address: XVXJ+784, William H. Taft, Fatima, San José, Heredia, Costa Rica
Schedule: Closed ⋅ Opens 8:30 AM
Telephone: +506 2263 7216
Business type: Mobile phone repair shop
Near Laboratorio Apple:
- a 40 meters away accounting lessons: Acuity Knowledge Partners
PROMOTE IT!
- Be the 1st in the ranking
- exclusive page
Laboratorio Apple: what do users think?
Be Ferreto: I came for a battery change and they gave me a used one. I didn't have a good experience. I came out with the same damage and leaving it to use the guarantee scares me. Lost silver. I don't recommend them at all.
Cristina Quesada: I brought my cell phone because the touch function was not working properly (it worked intermittently). As it turns out the diagnosis was: the screen is bad (I thought this was wrong but hey, they are SUPPOSED to know). They changed my screen, and it turns out that my screen was 100% good 😶 and it wasn't the screen that was bad and the cell phone still had the same touch function problem with which I initially brought it. So 50,000 colones later, they tell me that “they will see how they solve it, but that they will have to erase all the contents of the cell phone”. A week later I get my cell phone and it's still bad..........and they didn't delete anything or do anything to it. Then someone competent finally arrives and explains to me what my cell phone has, that it is a small chip that they have to change but that it takes time to come. Well, after going twice more and the cell phone wasn't ready, they give me the cell phone with a chip and apologize because "it's second-hand"... on top of that, I notice that the screen they put on me was new (I remind you that my screen was 100% good, and they changed it for a new one) it had two ink stains... that is to say that when they changed the chip for a second-hand one, they screwed up the new screen. Well, well, I accept it because I really had been without a cell phone for a long time and I was tired of going over and over again and the truth is that with the inefficiency of this place, I couldn't wait for them to fix me. With my cell phone I NEVER had a problem with the battery. It turns out that since I picked it up it shuts down at 45% battery... Let's put it this way: I came with a touch problem, and a full battery and screen. I walked away with good touch BUT a bad battery and screen. If you want to do yourself a favor, go somewhere else and don't board like me. They are truly the most inefficient thing I have ever seen in my entire life.
Del Mundo: I just don't recommend the place. I had my cell phone fixed because its screen had broken, when they changed it the screen showed certain gitches, so I took it to check with its respective guarantee. They returned it to me with a broken screen, when I only took it because of errors in the image and now according to them I hit the screen. I really have not seen such incompetent people. I recommend taking your phone to another place.
